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COVID-19 Resources

COVID-19 Resources

General COVID-19 Information
The New Mexico Department of Health is the primary source of information.  Visit their website or contact them by phone.  The Coronavirus Hotline is 855.600.3453 and the line for non-health related COVID-19 questions is 833.551.0518.

COVID-19 Resources for the Deaf, Hard of Hearing, and DeafBlind Community
We are all impacted by the COVID-19 pandemic, so we’ve collected several resources that may be helpful.   If you have other questions or need assistance, please contact us at or email any of our staff directly.  We have many more resources than those listed here and are ready to help.  This page will be updated regularly with additional resources as the situation changes and new information becomes available.

Governor’s Office
The website of Governor Michelle Lujan Grisham here lists all of the Public Orders and Press Releases.  Find it here.

New Mexico Department of Health
The NMDOH Coronavirus page can be found here and contains a broad range of resources for people seeking information about data, assistance, education, jobs and the economy, and more.

Vaccination Information
All New Mexicans should register for the COVID-19 Vaccine at NMDOH Vaccine Portal here.

  • Vlogs about the COVID-19 Vaccine Registration Process for New Mexicans are on a playlist: here.
  • Presbyterian Healthcare Services created a captioned video tour of their new Vaccination Hub Site so people know what to expect when they are there. Find it here.
  • We collaborated with UNMH and NMDOH to create a vlog that explains the process of getting vaccinated at the UNM Pit.  Find it here.

VRI Services at Vaccine Sites
The Federal Emergency Management Agency (FEMA) is providing ASL VRI services for Deaf and Hard of Hearing people at vaccine sites.  Find instructions to access the service here.  (The ASL FEMA VRI Service Period of Performance ended on 6/26/21 and is no longer available.)

New Mexico Disability, Access, and Functional Needs
The New Mexico Disability, Access, and Functional Needs (DAFN) group has created and continually updates a COVID-19 Resource Guide: All Together Disability New Mexico.  The group consists of representatives from NMCDHH, DOH, CYFD, The Commission for the Blind, The Governor’s Commission on Disability, and other state agencies.  Find the most recent version of the document in the Community Resources section of our Fact Sheets page here.

NMCDHH has created several vlogs that can be found on the NMCDHH YouTube channel.  They are all in ASL with English captions, and the transcripts are posted with the videos:

  • New Mexico Stay at Home Order and following Public Health Orders on a playlist: here.
  • COVID-19 Vaccine Registration Process for New Mexicans: here.
  • Red to Green Reopening Framework: here.
  • What New Mexicans Need to Know About Coronavirus: here.
  • What To Do If You Have COVID-19 Symptoms: here.  This vlog also contains a visual tool to use if you need to get medical attention.  The visual tool can be found here.
  • Wearing and Communicating with Face Masks: here.
  • Heat Stress Advisory: here.
  • Hand Sanitizer Warning and Update: here.
  • COVID-19 Hotline, Flu Shots, and COVID-19 Tracing Response: here.
  • Mask Guidance and Vaccine Incentives in August 2021 here.
  • Mask and Vaccine Mandates in August 2021 here.

Masks with Clear Windows
The New Mexico Commission for Deaf and Hard of Hearing continues to encourage and recommend that areas across the state purchase transparent masks and face shields and that they are utilized when safe to do so with individuals who have a hearing loss.  We recognize that some other state commissions have purchased masks for distribution to individual users but we are unable to do so. Here is a list of locations where the masks can be purchased or you may be able to request them for free.

  • BendShape masks are popular with interpreters and available here.
  • Colorado Hands and Voices has compiled a list of sources for clear masks found here.
  • Zia Graphics in Albuquerque is producing two different clear masks.   They don’t have photos on their website, but will send them upon request.
  • Karina Textiles in Chicago is selling clear masks for $10.  Contact Karina Ruiz at this email for more information.
  • Connect-Hear has a list of resources on their website here.
  • Pullover Pal is selling clear masks on their website here.
  • Several local interpreters like the clear masks offered on this Etsy Shop here.
  • The Hearing Loss Association of America is offering masks with clear windows for the cost of shipping here.
  • Here are two links to patterns to make your own here and here.  Both of these download PDF documents.

Centers for Disease Control and Prevention Videos
The Centers for Disease Control and Prevention (CDC) have posted a series of ASL videos on COVID-19 here.  Topics include extra precautions for people with disabilities, planning safer outings and visits, and back to school planning for families and caregivers.

City of Albuquerque Information

  • Mayor Tim Keller’s press conferences with interpreters are posted here.
  • Free Outdoor Wireless Internet Access (WiFi) locations are posted here.
  • Community Resources are listed here.

Free WiFi Hotspots Statewide
The New Mexico Department of Information Technology is assembling a WiFi Parking Lot Hotspot Locator within the Online Broadband Map here. Find the location of nearby libraries, schools, and city facilities allowing the use of WiFi. Click on the green triangles to see facility names, addresses, hours of operation, password requirements, and/or contact details. Please note tribal locations are only available to tribal members.
Click on the Layers List on the left side of the page and turn on WiFi Hotspots, then zoom in to your area of the state.

Resources for Remote Meetings
Resources to assist with running accessible remote meetings on video conferenceing platforms.  See the “Resources for Remote Meetings” section of our Fact Sheets page here.

  • Detailed instructions on running a Zoom Meeting or Webinar without screen sharing so it can be live streamed here.
  • Some platforms are more accessible than others.  A comparison has been created by several organizations serving individuals with hearing loss than can be accessed here. Zoom is the current leader, and new features such as being able to rearrange videos and pin multiple videos are critical for Deaf users to always see the interpreter.
  • Zoom has a live transcription feature for Auto-Generated captions.  See instructions for activating it here.

New Mexico Public Education Department (PED)
NMPED’s website includes information on how the virus is impacting schools and education in New Mexico.  Find the website here.

Phone Numbers for Help
Coronavirus Hotline: 1-855-600-3453
For non-health related COVID-19 questions: 1-833-551-0518
Senior Food Hotline: 1-800-432-2080
National Domestic Violence Hotline: 1-800-799-SAFE (7233)
UNM Mental Health: 505-272-2800
Alcoholics Anonymous: 505-266-1900
AGORA NM Crisis Center: 505-277-3013
Domestic Violence Hotline: 1-800-773-3645
Child Abuse Hotline: 505-841-6100
Adult Protective Services: 1-866-654-3219 or 1-505-476-4912
City of Albuquerque Senior Information Line: 505-764-6400
New Mexico Crisis and Access Line: 855-662-7474

Assistance from New Mexico Aging and Long Term Services
If you are a senior or disabled adult and cannot access groceries, please call 1-800-432-2080. Leave a message with your name, telephone number, and the city/town you reside in, and the agency will call you back. This is a state agency program, and more resources are available on their website here.

COVID-19: Video-Based Telehealth Accessibility for Deaf and Hard of Hearing Patients
During the coronavirus (COVID-19) pandemic, it may not be safe to go to your doctor’s office — even for a routine visit. Your doctor may ask you to stay home and discuss your health through video conferencing — this is called “telehealth.” Even though your appointment is done virtually, your doctor must still provide you with an interpreter or captioning so you can understand your doctor during your appointment. The best way for you to use telehealth is for you to see your doctor, the interpreter, and/or captions on the same screen. However, doctors have varying telehealth systems — do you know what you can request and what your doctors are still required to provide during the pandemic? To address this concern, a coalition of deaf and hard of hearing consumer advocacy organizations, deaf healthcare providers, and other experts worked together to provide special guidelines for deaf and hard of hearing people and healthcare providers to use during the coronavirus pandemic.  View the resource here.

This new website is collection of resources for the Deaf, hard-of-hearing, and DeafBlind communities, and those that live, work, and ally with them, including interpreters, Support Service Providers, educators, parents, and relatives created by the Registry of Interpreters for the Deaf, Inc.,, and Linguabee. Find the website here.

Eviction Rights
The New Mexico Center on Law and Poverty has information about the special court rules are in place that allow you to stay in your home during the COVID-19 crisis, even if you cannot pay rent. Find more info about those rules & what to do if you if your landlord tries to evict you here.

ASL Videos about COVID-19
Like NMCDHH, the Minnesota Department of Health has been creating ASL videos with captions about the COVID-19 virus.  Find them here.

Direct Dial the National Suicide Prevention Lifeline
Sorenson is providing direct access to the National Suicide Prevention Lifeline by dialing 988.  See more information and direct dial community resources on their website here.

Stimulus Checks and Fraud
The City of Albuquerque Consumer Financial Protection Initiative has created several resources about Economic Stimulus Payments, including those who threw prepaid cards away thinking it was a scam.  Find the resources on their website here.

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